Policies

Refund Policy 

At August Wellness, we strive to provide excellent service and support to our clients. Please review our refund policy below:

Booking Deposit
: We require a deposit to secure your medical consultation appointment. This deposit covers the cost of your consultation. Please note that no refunds will be issued for booking deposits if the patient is not deemed a suitable candidate for treatment.

Medication Refunds: Refunds for medication can be requested prior to shipment. However, once the medication has been shipped, no refunds can be issued. We recommend contacting us as soon as possible if you wish to request a refund for medication.

We understand that circumstances may arise, and we're here to assist you. If you have any questions or concerns regarding refunds, please don't hesitate to reach out to us.

Appointment Policy 

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. 

Privacy Policy- HIPAA Notice of Privacy Practices

This Notice of Privacy Practices describes how August Wellness may use and disclose your Protected Health Information (PHI), and how you can access your information. Please review it carefully.

We understand that your medical information is personal. We are committed to protecting your health information and ensuring that it is kept private, secure, and used only as permitted by law.

We may use and share your PHI in the following ways:

  • For your treatment – To provide, coordinate, or manage your care and related services.
  • For payment – To bill and collect payment for services provided to you.
  • For healthcare operations – For quality assessment, staff training, and business management purposes.
  • As required by law – When disclosure is required by federal, state, or local law.
  • We will not use or disclose your PHI for any other purposes without your written permission.

You have the right to:

  1. Access your records – Request to view or get a copy of your PHI.
  2. Request corrections – Ask us to amend information you believe is incorrect or incomplete.
  3. Request restrictions – Ask us to limit how we use or disclose your PHI.
  4. Request confidential communications – Ask us to contact you at a specific location or in a specific way.
  5. Receive a list of disclosures – Request an accounting of disclosures of your PHI.
  6. Get a paper copy – Request a paper copy of this Notice at any time.

We are required by law to:

Maintain the privacy and security of your PHI.

Provide you with this Notice explaining our legal duties and privacy practices.

Notify you if there is a breach of your unsecured PHI.

Follow the terms of this Notice until it is replaced or updated.

Privacy Policy – August Wellness

August Wellness respects your privacy. When you provide your phone number, you consent to receive SMS messages from us regarding appointments, promotions, and wellness updates. Message frequency may vary. Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP. For help, reply HELP or contact us at support@august-wellness.com or (734) 215-5255.
We do not sell or share your mobile number or personal information with third parties, except as necessary to send you messages through our technology providers.

If you have questions, you may contact us at:
August Wellness
150 Ann Arbor Road Suite 43, Plymouth, MI 48170
support@august-wellness.com (734) 215-5255

Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:
(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;
(b) Your provision or receipt of a Treatment;
(c) Your travel in connection with the provision or receipt of a Treatment;
(d) Your interaction with any other User;
(e) Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;
(f) Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;
(g) Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;
(h) The Company’s use, disclosure, or preservation of User Content; or
(i) Your violation of any rights of another, including intellectual property rights.

Pricing & Pre-Payments Policy 

Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s). 
If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

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